At our store, we prioritize "Slower is Greener." By choosing ground-based transport and consolidating orders, we reduce carbon emissions by up to 30% compared to expedited air freight. Below you will find the details of our sustainable fulfillment process.
Important note on eco-friendly shipping:
To minimize waste, optimize inventory, and reduce unnecessary transport, some products may be fulfilled from different warehouses located in various regions. As a result, your order may arrive in multiple eco-friendly packages, possibly on different days. This approach allows us to operate more sustainably while ensuring product quality and availability.
1. Fulfillment Timeline
Your order goes through two distinct phases before arriving at your door:
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Order Processing (1–3 Business Days): During this time, we verify your order details, perform a quality check, and prepare the eco-friendly packaging for shipment.
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Transit Time (7–15 Business Days): This is the time it takes for your package to travel from our fulfillment facility to your address. Please note that delivery times vary depending on your destination country.
Total Estimated Delivery: Most customers receive their sustainable goods within 8–18 business days from the date of purchase.
2. Shipping Rates & Incentives
We reward conscious shopping with the following benefits:
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Free Shipping: Enjoy free shipping on orders over €99 within Europe and €149 worldwide. The discount is applied automatically at checkout.
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Orders Below Free Shipping Threshold: For orders under these amounts, a flat-rate shipping fee will be calculated based on your location.
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Free Eco-Friendly Gift: Orders totaling €190 or more automatically qualify for a complimentary sustainable gift added to your package.
3. Worldwide Delivery
We ship to almost every country across the globe.
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Geographical Scope: We offer worldwide delivery. Available shipping methods and rates for your specific region will be displayed at checkout.
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Customs & Duties: For international orders outside the EU, the recipient is responsible for any import duties, taxes, or customs fees levied by the destination country.
4. Order Tracking
We believe in full transparency. Once your package is handed over to our carrier:
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You will receive a Shipping Confirmation Email containing a unique tracking number within 1–3 days of your purchase.
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You can use this number on our website’s tracking page to monitor your order’s journey in real-time.
5. Peak Season & Holiday Delays
To maintain our commitment to fair labor and sustainable logistics, we do not "rush" shipments during high-volume periods. During holidays (e.g., November/December) or major sales events, international carrier networks often experience congestion. Please allow for potential extensions of the standard timeline, with deliveries sometimes taking 25+ days during these peaks. We appreciate your patience and your commitment to the planet.
6. Lost or Damaged Packages
Your satisfaction and trust are our priority.
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Delivery Guarantee: If your package is confirmed lost by the carrier or remains stationary for more than 10 business days past the estimated delivery window, we will issue a full refund or send a replacement at no cost to you.
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Damaged Items: If your product arrives damaged, please report it within 5 days of receipt with photo evidence so we can resolve the issue immediately.
