At our store, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.
1. Information We Collect
We collect several types of information to provide and improve our services:
-
Personal Identity & Contact Data: Name, email address, phone number, and shipping/billing addresses provided during checkout or account registration.
-
Financial Data: Payment details processed through our secure partners (PayPal and Klarna). We do not store full credit card numbers on our servers.
-
Transactional Data: Details about the products you have purchased, order history, and rewards points earned through our loyalty program.
-
Technical & Usage Data: IP address, browser type, device information, and how you interact with our site (collected via cookies and tracking pixels).
2. How We Use Your Information
We use your data for the following lawful purposes:
-
Contractual Necessity: To process and fulfill your orders, manage shipping, and provide customer support.
-
Consent: To send marketing communications, newsletters, and manage your participation in our Rewards Program.
-
Legitimate Interests: To prevent fraud, ensure site security (complying with PCI DSS v4.0), and analyze site performance to improve the user experience.
3. Data Sharing with Third Parties
To provide our services, we share your data with trusted partners:
-
Fulfillment & Logistics: We share your contact and shipping details with our production and carrier partners to deliver your orders worldwide.
-
Payment Processors (Klarna Disclosure): In order to offer you Klarna's payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with [Klarna’s own privacy notice].
-
Payment Processors (PayPal): We share data with PayPal for payment facilitation, identity verification, and fraud management.
-
Compliance: We may disclose data if required by law (e.g., tax authorities or legal orders).
4. International Data Transfers
Because we ship worldwide, your personal information may be transferred and processed in countries outside of the European Economic Area (EEA). We ensure all partners provide an adequate level of protection through standard contractual clauses or equivalent safeguards.
5. Your Privacy Rights
Under the GDPR and other global privacy laws, you have the right to:
-
Access: Request a copy of the personal data we hold about you.
-
Rectification: Request that we correct any inaccurate information.
-
Erasure ("Right to be Forgotten"): Request the deletion of your personal data, subject to legal retention requirements (e.g., for tax purposes).
-
Portability: Request that we transfer your data to another service provider.
-
Withdraw Consent: You may opt-out of marketing or delete your rewards account at any time.
6. Data Retention
We retain transaction data as long as required by law (typically 7–10 years for tax compliance). Information related to your Rewards Program account is kept until you request its deletion.
7. Security Measures
We implement robust technical and organizational measures, including SSL/TLS encryption and strict access controls, to protect your data against unauthorized access or loss.
8. Cookies
We use cookies to keep track of your shopping cart and to provide a personalized experience. You can manage your cookie preferences through our cookie banner or your browser settings.
9. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children.
10. Contact Us
For any questions regarding this policy or our data practices, please contact: info@ecob612.com