Terms & Condition

Welcome to our website. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our site or placing an order, you agree to be bound by these Terms.

1. Company Information & Transparency

In accordance with EU E-commerce Directives, we provide the following clear and accessible company details:

  • Name: Ecob612 Co.

  • Business Address: Via volturno 10, Osmannoro, 50019 FI, Italia

  • Contact Email: info@ecob612.com

  • Customer service: help@ecob612.com

2. Product Information & Pricing

  • Descriptions: we provide detailed and accurate descriptions of all eco-friendly products. Images are for illustrative purposes and intended to be an honest representation of the items.

  • Pricing: All prices are displayed in Euros (€) and include applicable taxes (VAT) unless stated otherwise. The total price at checkout includes all taxes and fees.

  • Sustainability Claims: We strive for radical transparency. All eco-friendly certifications (e.g., GOTS, FSC) mentioned in product descriptions are verified through our production partners.

3. Orders & Payment

  • Contract Formation: A contract is only formed once you receive an order confirmation email from us.

  • Accepted Payment Methods: We accept all major credit cards, PayPal, and Klarna.

  • Klarna Disclosures: When choosing Klarna, you acknowledge that your personal and order data is shared with Klarna Bank AB to assess your eligibility for their payment options. Notice: Borrowing money costs money. If you fail to repay on time, you risk a payment default record.

  • Security: All transactions are processed through secure, encrypted SSL/TLS connections (PCI DSS v4.0 compliant).

4. Shipping & Delivery

  • Processing Time: Most orders require 1–3 business days to verify details, perform quality checks, and pack in eco-friendly materials.

  • Transit Time: Standard worldwide shipping typically takes 4–15 business days. During peak seasons (holidays, major sales), please allow for potential delays of 25+ days.

  • Free Shipping: Enjoy free standard shipping on orders over €99 within Europe and €149 worldwide. The discount is applied automatically at checkout.Please note that certain items (such as shoes or other bulky products) may still incur shipping fees due to their size, weight, or specific handling requirements.

  • Customs & Duties: For international orders (outside the EU), the customer is the "importer of record" and is responsible for all customs duties, taxes, and import fees levied by the destination country.

5. Returns & Right of Withdrawal

  • 14-Day Right to Reconsider: In accordance with EU law, you have 14 days from the date of delivery to notify us of your intent to withdraw from the purchase for any reason.

  • Condition: Items must be undamaged, unworn, unused, and returned with all original tags attached in original eco-friendly packaging.

  • Non-Returnable Items: Personalized, monogrammed, special-order items, and hygiene-sensitive goods (if unsealed) are not eligible for return.

  • Damaged Items: Claims for products that arrive damaged or defective must be made within 3 days of receipt with photo evidence.

  • Return Costs: For "Change of Mind" returns, the customer is responsible for the direct cost of return shipping and any associated customs fees.

6. Rewards Program

  • Eligibility: Membership is free and available to individuals aged 16 and over.

  • Earning Points: Points are earned through purchases (e.g., 1 point per €1 spent) and specific actions like account creation or reviews.

  • Redemption: Points can be redeemed for discounts at checkout. Points have no cash value, are non-transferable, and may expire if the account is inactive for 6+ months.

  • Returns: Any points earned on a returned purchase will be deducted from your balance.

7. Limitation of Liability

We are not liable for any delays caused by circumstances beyond our control (Force Majeure), including but not limited to carrier strikes, extreme weather, or global logistics congestion. Our total liability for any claim shall not exceed the purchase price of the goods in question.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of or its content partners and is protected by international copyright laws.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of. If you have a dispute, we encourage you to contact us first at help@ecob612.com. EU consumers may also utilize the European Commission’s Online Dispute Resolution (ODR) platform.